FAQs

How do I place an order?

Browse our online catalog, select the items you'd like to purchase, and add them to your cart.

Once you're ready to check out, click on the cart icon, review your items, and proceed to payment.

What payment methods do you accept?

We accept all major credit cards.

How long will it take to receive my order?

We are currently accepting pre-orders. All orders will be delivered during the week of November 20th.

The delivery time for your order can vary depending on the city it's being shipped to, but the standard shipping time is typically around 4-7 days.

For those seeking expedited service, express 24-hour delivery or even swifter options are available. To discuss specific delivery timings or requests, please reach out to us at info@coulparis.com

How much does delivery cost? 

For every order within the EU, standard shipping fees apply. As COUL blossoms, we are ambitiously working towards minimizing our shipping costs and, where viable, introducing complimentary shipping options. For our distinguished Parisian clients, an exclusive tariff is applicable for 24-hour express delivery.

Currently, we are delighted to extend free delivery for orders above €60 within Paris.

Can I return or exchange?

We accept returns and exchanges within 14 days of receipt, provided the items are in their original, undamaged condition. Please review our return policy for further information. Provide details via info@coulparis.com

How can I contact you if I have any questions or concerns?

You can reach out to our friendly customer support team via the contact form on our website or send us an email at hello@coulparis.com. We'll be happy to help!

How should I properly care for my COUL candles to ensure their longevity?

  1. Trim the Wick: Before every use, trim your candle wick to approximately 5mm. This ensures a cleaner burn and reduces the chance of an overly large flame.
  2. First Burn: The first time you light your candle, allow it to burn until the wax melt reaches the edges of the vessel. This prevents "tunneling" and ensures an even burn throughout the life of the candle.
  3. Burn Time: Do not burn your candle for more than 1 hour at a time. Prolonged burning can cause the container to get too hot.
  4. Safe Placement: Always place your candle on a heat-resistant surface away from drafts, vents, or strong air currents.
  5. Extinguishing: Use a candle snuffer to extinguish the flame. This method reduces smoke and ensures the safety of the wax and wick for the next burn.
  6. Storage: Store your candle in a cool, dry place away from direct sunlight to maintain its quality and longevity.

What safety measures should I observe while using candles?

  1. Safety First: Never leave a burning candle unattended. Keep out of reach of children and pets.
  2. Container Heat: Containers may become hot during use. Always touch with caution and ensure adequate cooling before relocating.
  3. Cease Burning: Discontinue use of a candle when there's about 1cm of wax left at the bottom of the jar. Burning with minimal wax can result in excess heat and potential damage to the container or the surface beneath.
  4. Natural Variations: Given the artisanal nature of our candles, slight variations in appearance or color may occur, which do not affect the performance of the candle.
  5. Liability Limitation: COUL is not responsible for any damage or injury resulting from the misuse of our products. Always follow candle care instructions for a safe experience.
  6. Allergy Information: Our candles are unscented; however, if you experience any allergic reaction or discomfort, discontinue use immediately and consult a medical professional.